Frequently Asked Questions

Why should I use Cloudy2Clear?

C2C specialise in replacing the glass in double (or triple) glazing when the units are steamed up, etched, scratched or broken. Very few window companies offer this service as they are more interested in replacing the complete window. C2C will be the first nationwide glass replacement service.

We will not try to “upgrade” you to a full window replacement that, 9 times out of 10, you will not need or want.

C2C are part of a manufacturing organisation which is geared up SOLELY to manufacture hermetically sealed glass units. We manufacture to the highest European standard BSEN 1279 (our units are therefore tested to withstand the highest temperatures likely to be experienced in the Mediterranean, to the lowest in Scandinavia ) and the company is ISO 9001-2000 registered.

As we are not buying the glass units in from another company we can offer a superb product at highly competitive prices.

My local window company said I need a completely new window, is this right ?

It might be ….. if a (wood) frame is rotten, or their has been physical damage in some way, then a new frame might be needed, but 9 times out of 10 the problem with current double glazing is nothing to do with the frame; it is a failure of the glazing unit, either through physical damage or condensation getting into the unit, and all you need to do is replace the glass.

They tell me the glass units they use are a special size ……

Obviously it is in their interest to try to sell a full replacement window if they can, but in many cases, there is no need for this expense. There is no secret to sizing in double glazing. We have all the laser measurement tools necessary to make sure our replacement unit not only fits EXACTLY like the original, but uses the same thickness and type of glass (see later)

What if I don’t want all my windows done at one time?

No problem. A Cloudy2Clear glazier will come and measure the window or door you are interested in replacing, and once fitted will then map out your house in terms of other double glazed units in windows and doors. It will only take 20 minutes or so. This gives us both a record of the sizes and types of glass you have in your property …..at any time in the future all you need to do is refer to your copy of the plan and say you would like door “x” and window ”y”  replaced. We can manufacture and install immediately without the need for any further disruption, or waiting in for unnecessary visits

This is perhaps the best way to test our services, and to ensure we keep our promises. We do not expect a customer to invest everything with us right from the outset.

Do you charge for quotations ?

No, quotations are free of charge.

Is the work guaranteed?

The double glazed units all come with the standard industry guarantee. As we manufacture the units ourselves, this guarantee means something, as you will be able to contact us at any time and full responsibility for all aspects of the job lies with us.

We also have a Customer service guarantee which is second to none in our industry

“W e guarantee that in the event you are not satisfied with any aspect of our service, and that we cannot rectify the problem within 48 hours, we offer a full refund.”

Who fits the windows?  How do you replace windows in wood frames?

C2C employ experienced trades people with a track record in the glazing industry.  This is especially important in dealing with wooden frames where the glass is held in both with putty and beading. It is vital that any work carried out does not damage the beading which in most cases, we will endeavour to reuse so that there is no need to paint or stain the frame after the work is carried out.

My windows are Georgian, with lead beading and a bevelled edge, in light blue. Can you help?

Well, this particular example might be a struggle to reproduce, but C2C can provide units with leaded diamonds, Georgian bars, in any pattern glass. In this case, rather than simply taking the measurements of a faulty unit and replacing it when the new unit arrives, we would take the damaged unit away to use as a template, (replacing it temporarily with plain glass ), so that we can reproduce your existing window exactly.

What about safety and industry standards?

C2C adhere RIGIDLY to the safety standards laid out by the current building regulations. This is for your protection, as well as ours. Not only will it mean a safer house for you and your family, but it also makes selling your house a great deal easier since the Home Sellers Pack came into play in 2007.

The main requirement is that if we replace glass in windows at floor level (or up to 80cms above floor level), or in, or near doors, we will only provide toughened glass.

If I have to change the glass units, can you improve the quality of them whilst you are at it?

Absolutely. If you want to upgrade to thicker glass (from say 4mm to 6mm), C2C Insulating Glass or toughened or laminated glass, we can do this for you.

How to get your Quote.... Call Us Now on 0800 6121 118 or use our Branch Finder to find the local branch of Cloudy 2 Clear Near You!